Clean Wins is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202505034-FI2. That licence sets the framework within which we run the platform — covering how we handle accounts, process funds, and conduct our day-to-day operations. We are accountable to that authority, and the terms of our licence are not optional extras; they are the baseline from which everything else follows.

We launched in 2026 with a straightforward aim: to run a gambling site that does not get in its own way. That means a clean layout, terms written in plain language, and processes that work as described. We are not trying to be everything to everyone. We are trying to get the fundamentals right for the players who use this site.

How We Handle Player Money

Player balances are kept separate from our operational funds. This is not something we treat as a technicality — it is a structural decision that means your deposited money is not used to cover our running costs or mixed into our business accounts. When you withdraw, you are drawing on funds that were always yours. Our minimum deposit and withdrawal threshold is £20, and we process withdrawal requests within zero to twenty-four hours. The payment methods we list — including bank transfer, Skrill, NETELLER, Bitcoin, and Tether — are there because they are reliable and widely accessible, not because of any commercial arrangement that benefits us at your expense.

When Something Goes Wrong

No platform runs without problems. Transactions occasionally stall, account queries arise, and technical issues happen. What matters is how those situations are handled. We expect our support team to respond clearly and without deflection. If an error is on our side, we say so and fix it. If a term has been applied in a way that was not clear to you, we would rather resolve it than defend a technicality. That is not a policy statement — it is simply how we think a site should be run.

We also take safer gambling seriously as a practical matter, not as a box-ticking exercise. The platform is built to give you straightforward access to account controls, and we do not use design patterns intended to make it harder to stop or take a break. If you need to set limits or close your account, those options are accessible without unnecessary friction.

The game providers and payment routes we work with — including studios such as Pragmatic Play, Evolution, NetEnt, and Play'n GO — are chosen on the basis of reliability, fairness, and audit standards. We do not list providers simply because they are available. The same logic applies to payment methods: if a route does not perform consistently, it does not stay on the platform.

Clean Wins is intended for adult players who want a straightforward experience. The terms that apply to bonuses, withdrawals, and account use are written to be read and understood, not buried. If you have a question about how something works, our support team is available in English and will give you a direct answer.